AcenteOS

The Digital Operating System for Insurance

Transitioning from Operational Chaos to a "Smart Sales Engine"

AcenteOS is a next-generation InsureTech platform that enables insurance agencies and brokers to manage their complex, multi-channel, and intensive operations from a single center. At Genesis Hukuk, we believe that in heavily regulated sectors, technology should not just be a "tool" but a "strategy for compliance and efficiency." Developed with this vision, AcenteOS is a "digital brain" that liberates the agency from manual workload and focuses them on sales.

Key Takeaway: AcenteOS differs from traditional CRMs by acting as an autonomous operating system that uses AI to automate data entry and actively guides the operator through the sales closing process, rather than serving as a passive registry.

The Challenge: Inefficiency and the Cost of the "Forgotten Customer"

Today, insurance agencies struggle with requests coming from dozens of different channels such as WhatsApp, email, phone, and websites. This clutter creates three fundamental problems:

1. The Drudgery of Data Entry

Downloading PDF proposals from insurance company screens and re-entering data into Excel or CRM is an "invisible cost" that destroys 40% of an agency employee's day.

2. Lack of Follow-up and Feedback

The note of a customer saying "Call me in 3 months" gets lost on post-it notes or mental memory. Every untracked proposal is cash left on the table.

3. "Black Holes" in the Sales Process

Which customer was given a quote? Who is waiting for a response? Who rejected it? If the answers to these questions are not clear, the agency is in unmanageable chaos.

The Genesis Solution: "Zero Loss" with Legal and Technical Architecture

AcenteOS offers a hybrid architecture combining law and technology to solve these problems.

1. AI-Powered "Smart Parser"

Smart Parser is a Natural Language Processing (NLP) module developed by AcenteOS. This technology analyzes unstructured data (PDF, Image) in insurance policies and converts it into structured data. Your staff simply drags and drops the complex PDF proposal from the insurance company. The system extracts the license plate, premium, coverages, and customer information with 99% accuracy and processes it into the database.

Result: Manual data entry time drops from 3 minutes to 10 seconds per policy.

2. Multi-Channel (Omnichannel) "Unified Inbox"

Website forms, WhatsApp Business API messages, and emails fall into AcenteOS's "Unified Inbox" screen. No matter where the customer writes from, the agency manages it from a single screen. This structure eliminates data silos.

3. Kanban-Based Pipeline Management

The sales process is transformed into a linear and transparent funnel. Customers are moved between stages via drag-and-drop:

  • New Request: Unprocessed leads entering the system.

  • Quote Given: The stage where PDFs are uploaded and presented to the customer.

  • Waiting for Response: The process where Smart Reminders are activated.

  • Policy Issued: The final stage where the sale is closed and the commission is finalized.

Comparative Analysis: Traditional Method vs. AcenteOS

  • Data Entry: Manual and error-prone in traditional ways; Automatic and instant with AI Parser in AcenteOS.

  • Customer Tracking: Based on memory or notepad traditionally; Systemic with Auto-Reminders in AcenteOS.

  • Proposal Presentation: Photo/screenshots via WhatsApp traditionally; Professional and digital templates in AcenteOS.

  • Performance Measurement: Evaluated by general monthly turnover traditionally; Instant personnel and branch-based reporting in AcenteOS.

Digital Security and Legal Compliance

As an InsureTech project, AcenteOS is built on the foundations of data security and legal compliance:

  • KVKK Compliant Customer Management: The storage and processing of customer data and commercial electronic message permissions are structured in accordance with legal regulations.

  • Audit Logs: Corporate transparency is ensured by recording which personnel viewed or changed which proposal and when.

  • Data Minimization: The system processes and stores only the data necessary (Need-to-Know) for policy production.

Conclusion: 40% Faster, 100% More Controlled

AcenteOS is the reflection of Genesis Hukuk's "Innovative Authority" approach in the insurance vertical. We offer agencies not just software, but a legally, technically, and operationally optimized "business culture." With the speed brought by automation, agencies can get rid of the operational burden and focus on their main business: "consultancy" and "sales."